Back to services
- Ticket customer support
- Guidance through the products/services
- Live chat support
Creating a web source is the first step towards achieving a set up goal. After reaching there you will face two possible problems:
• Optimization of interactions with customer.
Internet age requires an instant response from the companies and the ongoing analysis of the target audience s needs. Processing an order is taking too much time; people are not always able to effectively perform their duties, because the information comes in big amounts. Some of the important data may be overlooked, and the customers, waiting for a response to their questions too long, they go to your competitors. And here is a real way to improve the quality of your service CRM-system.
24/7 customer support
Our company offers you a service of 24/7 customer support, adding it to your website or Smartphone application. It has following functions:
• Processing of tickets. Suppose your email contains 20-30 emails every day from customers. Some leave blanks, other thank you notes, and others complain about something. The larger the company, the harder it is to respond quickly and analyze sent information. And here comes to help a 24/7 customer support service. Our system will sort letters by subject and it will further simplify interaction with customers.
• Consultation in selection of the product / service.
• Live chat with customers. This is one of the most convenient and popular features. When on your website, customer will be able to easily ask any questions in the box, which is similar in design to a dialog window (to create an effect of live communication). Then the manager will receive a notification that there is a interested person, and will be able to contact him. Thus, live chat allows you to retain customers.
• SMM. Social networking rotates the largest part of a target audience. Earlier VKontakte and Odnoklassniki were only a communication websites, but over time they became a powerful marketing tool. With a help of social media many customers are leaving their comments, because they know that other people and companies can read them. Processing this information is a task of customer support service.
• Order Processing. The more information comes in, more difficult it is to collect it, organize and analyze. Customer Support is ready to help: it handles incoming orders in a matter of couple minutes. Customers are satisfied with the speed of work, and you do not have to hire additional staff.
• 1st / 2nd line customer support. On the first line of a service customers call with most simple and common problems (how to enable a device, how to make an order, where to go, etc.). On the second line we have more advanced and savvy consultants, that have much deeper knowledge on the issue. Thus, customers will be able to quickly obtain important information of any complexity.
• Information support of website users (time, cost of goods /services, clarification of details).
Customer service represents functionality that allows you to get maximum benefit at minimum cost. We have developed an algorithm that is working for 100%, as witnessed by our numerous positive customer reviews.
MoveUp: our customer is always satisfied
Main goal for MoveUp is to always leave your visitors and customers satisfied. Fast response, information content and high quality assistance these are the advantages of our customer service.
How does it work in a long term? Of course, it improves your customer’s loyalty. Modern people appreciate speed and quality. Customer service from MoveUp is:
We are able to offer you a unique solution for your business. From you we only need your consent. Order the service right now and will soon see for yourself, what we can do in MoveUp Customer Service.
If you have a website or a mobile application, Customer Support service is a very helpful assistant for you as well as your clients.
We are glad to welcome you on our website. If you are interested in a qualified, reliable and dedicated team, you have visited the right site. Our most important point of view: your ideas are definitely should be released.
What could be better than having a remote team which really cares about the wellness of your business and reputation?