Call Center Services
Your company takes great pride in how you treat your customers. At Executive Boutique we share the same feelings and can help you provide exceptional customer service, order taking and help desk support to your clients. Our inbound call center agents have experience and expertise making customers happy all over the world. Learn more →
Many companies are opting to outsource help desk and technical support services in the face of the increasing cost of hiring, training, and managing an in-house support department. This allows for operational efficiency and the ability to quickly ramp up with better quality staff than may otherwise be affordable of available locally. Learn more →
Do you want to take advantage of the same sales force that many of the top lead generation companies use to build their market share? Executive Boutique’s sales and telemarketing teams will help your business grow. Our Philippines telemarketing agents have the experience to make your outbound sales and telemarketing campaign a success. Learn more →
With Executive Boutique’s team of experienced BPO management, skilled agents, and state-of-the-art technology, you can shift your back-office operations to our Philippines outsourcing center. Get accuracy and speed at a fraction of what you are currently spending. Our highly trained, college-educated agents can perform a range of office tasks to support your business. Learn more →
ASK YOUR POTENTIAL OUTSOURCE PARTNER THESE QUESTIONS!
So you re thinking about choosing an outsourcing call center or delegating some back office services to the Philippines. But without traveling thousands of miles, how can you decide which company to partner with? Watch this short explainer video to learn more about what critical questions you should be asking your potential partners to find out if they are the right
How much do we charge?
PCI HIPAA Compliant
Ease your organization’s administrative burdens and protect your customers’ personal information with Executive Boutique, a call center certified in PCI & HIPAA Compliance. Our knowledgeable and professional call center and business process services will not only save valuable resources, but will become part of a more efficient and complete customer care experience.
“Four years ago we were using a call center in Costa Rica to handle all of our inbound and outbound calls to take financial loan applications. We wanted a second center for operational reasons and hired Executive Boutique in 2011. They ended up costing us 20% less than the center in Costa Rica and have been doing a great job ever since then. Our business is seasonal and EB has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever changing needs and we would highly recommend them.”
Director of Call Center Services for a Lead Generation Company, Boca Raton, Florida
“We engaged Executive Boutique for a one-month pilot project for our outbound B2B telemarketing campaign using 5 agents. We were running a parallel campaign with a US based call center that charged almost two and half times the cost of EB. Executive Boutique matched the performance of the US center from the get go. They worked with us to develop our script and processes including an email campaign. We have since expanded the team at EB to 45 agents. EB has been great to work with. They’re super responsive to our needs and have really provided a big boost to our marketing efforts.”
Marketing Director for an Online Directory, Seattle, Washington
“Our sales margins are slim and we were having a hard time building a reliable in-house sales team. We started working with EB to do live transfers of interested prospects for our in-house team to close them. In a very short time we started training the EB “fronters” to close for us at a small fraction of the amount we paid our in-house team. We have since moved almost all of our sales to EB and have seen a big bump in our bottom line.”
Director of Marketing for Work-From-Home Education Program, Salt Lake City, UT
“We had never used a call center in the Philippines before working with Executive Boutique. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after we interviewed the team of agents that were proposed for our customer support team. They all sounded great and had a lot of prior customer support experience.Thus far our clients have been really happy with the service. With the low hourly rate we were able to double our support hours to 16 hours a day”
President of B2B Software Company, Deerfield Beach, Florida
“We were really impressed with Executive Boutiques ability to ramp up a MS Windows tech support account from zero to 150 agents in only 5 months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents that in many cases were under qualified and unreliable. We cut our tech support costs in half while at the same time dramatically improving agent skills and reliability. A lot of the agents EB recruited had previously worked at large centers on accounts for major companies including Dell, Microsoft, Lexmark and AT T.”
Director of Ops for a US Tech Support Company, Delray Beach, Florida
“Our marketing relies heavily on weekly emails to our customer base. We had a database of over 23,000 potential customers that we had built up over the years though we suspected that a portion were out of business or the primary point of contact had changed. We were concerned about getting email SPAM complaints and really knew that we needed to do a major update of our list. We didn’t have the internal manpower to call each company and update their info. Executive Boutique was able to do this for us quickly and for a lot less than I anticipated. Overall its been a great experience”
President of an Automobile Sales Company, St Louis, Missouri
VIDEO OF OUR OFFICE AND STAFF
Executive Boutique is an American and Australian owned and managed outsourcing firm that operates a main call center and business outsourcing facility in Cebu City, Philippines. Meet our team of college educated call center agents with experience in telemarketing, customer service, technical support, surveys, email, live chat and back office services. Executive Boutique is a trusted outsourcing partner to companies
LISTEN TO OUR AGENTS
All Executive Boutique agents are carefully screened for superior verbal and written communication skills and have completed call center training that includes training to neutralize any accent.