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Nov 30 2017

Andrews AFB (Joint Base Andrews) Directory – Medical Center – Malcolm Grow, malcolm grove medical center.#Malcolm #grove #medical #center


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Medical Center – Malcolm Grow

The Malcolm Grow Medical Clinic and Surgery Center at Joint Base Andrews offers the following services:

Aeromedical Staging Facility

Ambulatory Surgery Center

Emergent Care Services

Ear, Nose and Throat

Flight Medicine Clinic

Oral and Maxillofacial Out Patient Clinic

Pediatric and Adolescent Clinic

Malcolm Grow Clinic is closed federal holidays and family days. Mandatory training the second Thursday of each month (minimum manning before noon, closed in afternoon, expect delays).

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Malcolm grove medical center

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Reviews

Malcolm grove medical center

I wanted to let you know what an awesome surgeon Dr. Prescott is. She was very thorough and caring. She removed my gallbladder on 8/7/17 and everything went very well with absolutely no issues. Every single person that I came in contact with treated me like I was a member of their family. I felt like I was at a spa with all of the great service. Please keep up the good work!

posted 2 days ago

Malcolm grove medical center

Although Express-Scripts has worked well in the past, I am having difficulty getting a prescription renewed to continue to receive eye drops through E-Scripts even though the Doctor took the time to call it in to E-Scripts last week. (I m told, a lack of fax capability at the Andrews clinic causes the difficulty. 20 minutes on phone instead of simple fax transmission.) Apparently your clinics need fax capability to support Drs w E-Script prescription delivery. Thx

posted 5 days ago

Malcolm grove medical center

I understand the frustration with the long wait time at the pharmacy. Sometimes the wait is long but most times the wait is not long for me. I have learned to return to the pharmacy if I do not have a prescription that I need immediately. I understand this is not the case for every situation but it helps with cutting down on your wait time. It is getting better. Keep up the great work with customer service and keep working hard to cut down the wait time. Kudos to the pharmacy staff!

posted 9 days ago

Malcolm grove medical center

I have had the misfortune of using the pharmacy twice in each instance it took an hour or longer to drop off the prescription. This is ludicrous you would think by now someone would realize that by having one window devoted to prescription drop off would remedy the waiting situation, you receive your # or informed that they don t carry that item and wait time is less than 5 min, But you would have to be concerned with customer satisfaction for that to work

posted 11 days ago

Malcolm grove medical center

The receptionist at physical therapy at joint base Andrews are terrible. They are not professional, don t care a bit about patients and they just hang up the phone . They need to be retrain or replaced. I bet a volunteer will do a better job for free. It s very sad to have these kind of people without heart taking care us.

posted 3 months ago

Malcolm grove medical center

I have been trying to schedule an appointment with the Flight Medicine section for three days and I have yet to talk to the ONLY person who can make the appointment. How can these people get away with providing such a poor service.

posted 4 months ago

Malcolm grove medical center

I wish there was an option to give a zero star rating. I called to set up a physical. After three transfers got connected to flight medicine office, but was unable to talk to anyone, despite calling several times.

posted 4 months ago

Malcolm grove medical center

I didn t believe the reviews but they are correct, It just hangs up on you. ANY extension.

posted 5 months ago

Malcolm grove medical center

It is inexcusable that in 3 months their phone system still doesn t work. If patients cant reach the clinics then the hospital administration has FAILED at their jobs and perhaps the USAF should get some folks in there who want to work and practice medicine. They re lucky this doesn t belong to the DHA, VADM Bono wouldn t tolerate this incompetence.

posted 6 months ago

Malcolm grove medical center

Good luck trying to reach your PCM in order to ask a simple question. You ll find a dozen phone numbers that go absolutely nowhere and Emergent Care has a whopping one doctor working there, the lady here in front of us that has been waiting for 5 hours. For having such a flashy new building this place sure is a joke. You ll die in the waiting room.

posted 6 months ago

Malcolm grove medical center

I have found it impossible to get through to any number at the medical clinic. I end up dead ended every time. Someone who is responsible for the phone system needs to try to call in without having an extension number to enter. Unsat!!

posted 6 months ago

Malcolm grove medical center

When calling the Hospital Operator (240-612-1155), and asked to press to talk to someone, it says information desk twice , then thank you for calling ; and hangs up. Please fix.

posted 7 months ago

Malcolm grove medical center

Absolutely broken system, Appointment line is a joke. Zero responce from any function and no accountability to fix or even find a solution. No even a means to let them know how screwed up the system is not working. Can t make this nonsense up

posted 7 months ago

Malcolm grove medical center

I can t believe it! A new multi-million dollar facility and the phones don t work? This hospital is not even synched with the Integrated Referral Management and Appointment Call Center! This has been going on for at least 2 months. Who s responsible for this? There ought to be a job opening. IJS

posted 8 months ago

Malcolm grove medical center

Wow. Their phone system is terrible. No one answers. 10 min on hold yields a robot voice, Thank you for calling, Goodbye. and click. It s 1000 hours on a Tuesday, no reason for not answering the 11 phone numbers I called.

posted 9 months ago

Malcolm grove medical center

Terrible: Patient Advocate about 50% of time doesn t return a call or skirts problem with excuses. Pharmacy gave expired meds twice in less than 6 months, never apologized til we talked to higher ups. Family Prac never has anyone answer phones or play back msg system, literally never called back, when you reach someone they want you to come in just to get ordered test results read/discussed. Nobody accountable so nobody cares.

posted about 1 year ago

Malcolm grove medical center

I get an appt w/ Podiatry at Malcolm Grove through the Central Appt Line (1-855-227-6331) for 4 May at 0800. I show up at 0750 only to be told that Dr. Puckett was not here today. When the military troop corrects the receptionist, saying that Doc should be in by 0800 I feel a bit better. Then, a minute later, I m told that I shouldn t have been given the appt and that I ll have to reschedule! YGTBKM! Needless to say, I am VERY upset! R, Frank Sweigart, Capt, USN (RET). Sadly, typical!


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